Refund Policy
Our commitment to fair digital product sales
Digital Product Policy
Due to the nature of digital products (instant download, non-returnable), we generally do not offer refunds. However, we make exceptions in specific cases outlined below.
When Refunds Are Granted
1. Technical Issues
If the downloaded file is corrupted, damaged, or incomplete, and we cannot provide a working replacement file within 72 hours.
2. Product Misrepresentation
If the delivered product is significantly different from what was shown in the preview images and description (e.g., missing promised features, wrong file format).
3. Duplicate Purchase
If you accidentally purchase the same product twice within 24 hours (contact us immediately with both order IDs).
Non-Refundable Situations
- ✗Change of mind after downloading the product
- ✗Inability to use the PSD files with your software (check requirements before purchase)
- ✗Not satisfied with quality when the product matches the description
- ✗Found a better product elsewhere
- ✗Didn't read the product description or requirements
Refund Process
Contact Support
Email support@kithub.com within 7 days of purchase
Provide Details
Include order ID and reason for refund request
Review & Process
We'll review within 3 business days and issue refund if eligible
Refunds are processed to the original payment method within 7-10 business days after approval.
Contact for Refunds
For refund requests or questions about this policy:
Email:support@kithub.com
Subject:Refund Request - [Your Order ID]
Please include your order ID and a detailed explanation of the issue.
By purchasing from Kithub, you agree to this Refund Policy. We reserve the right to modify this policy at any time.